Quality Assurance in TVET consists of the totality of principles, methodologies, actions, measures and instruments through which quality is assured, at system and provider level. This implies that quality will ensure that learners achieve their goals, satisfy the needs of the society, and help in national development. Quality assurance is the responsibility of everyone, though the top management sets the policies and priorities and monitors the performance of ACTVET system.
Given the diversity and complexity of TVET systems and the different quality approaches used by TVET providers, a common quality framework was developed to ensure transparency, consistency and portability among all TVET providers in the Emirate. This framework helps TVET providers and stakeholders to document, develop, monitor, evaluate and improve the effectiveness of their deliverables.
In order to ensure that the above is implemented efficiently and effectively, the following functions are undertaken by the QA department.
Contribute to the development of the ACTVET strategic and division plans:
Monitor and report all strategic planning and evaluation activities of the department to ensure appropriate measures are in place and utilized for the achievement of ACTVET strategic objectives.
Coordinate and develop performance reports at organization and departmental level with respect to strategic goals, objectives and ACTVET performance against KPIs.
Promote the culture of organizational excellence at ACTVET through the implementation of excellence criteria, adopted by UAE government, aiming to achieve a pioneer position for ACTVET in the field of vocational and technical education.
Conduct and report quality assurance and risk registrar at ACTVET:
Conduct the risk controls for ACTVET.
Acquire and build the resources and expertise within the organization.
Analyze the data that is collected during the annual audit practice as well as ACTVET KPIs.
Receive, analyze, and report on CARE, which is ACTVET e-gate in dealing with customer complains, feedback, and suggestions.
Report the level of compliance of IAT & ADVETI institutes & schools against the governmental and institutional regulations, policies, and procedures:
Administer the audit annual cycle for all ACTVET reporting institutions and schools.
Conduct a full quality assurance audit cycle on each of IAT & ADVETI institutions and schools.
Produce a report on the status of each institution and school.
Follow up on the implementation of the audit team observations and recommendations with the institutions and schools.
Provide the required management information to internal and external stakeholders:
Produce analytics reports as planned or requested (e.g. monthly reports of IAT & ADVETI staff/students counts).
Produce ad-hoc reports about audits of programs and projects for internal stakeholders.
Report data if requested by external stakeholders.
Produce analytics reports to inform decision making such as Emiratization rates, etc.
Develop and administer customer, stakeholder and system surveys, conduct analysis and report the results of the internal surveys to inform decision making.
Ensure that the organization’s Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements:
Ensure Quality Management System processes are established, implemented and maintained.
Report to top management on the QMS performance and where interventions are needed.
Ensure that everyone in the organization is aware of customer requirements.