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Frequently Asked Questions
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Frequently Asked Questions

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Send an email to ACTVET Customer Service care@actvet.gov.ae

Visit us during working hours, preferably with a prior appointment. To schedule your visit, please call us at 02 613 2000, Monday to Thursday, between 7:30 AM and 3:30 PM​.

Complaints are made against the provider of services which does not commit to the ACTVET regulations in​cluding:

  • Offering services that are​ not meeting specifications as agreed.
  • The provider refuses to refund money due to inability to provide services as agreed.
  • The provider is not committed to provided services.
  • Instance of service provided not following ACTVET regulations
  • Any related complaints within the scope of ACTVET



Upon receiving a complaint, ACTVET Care customer service contacts the respective party to verify the details of the complaint. The complainant will receive a response​ within 2 working days.

ACTVET makes efforts to bring all parties together to resolve the issue amicably or within its regulatory jurisdiction.

Complainant's Information:
Complaint against (Service provider details / Service complaint details).
Any supporting documents to substantiate the complaint.

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For any inquiries regarding the ACTVET system:

Call us at 02 6132000 during working hours.​​